Perhaps a strange title to talk about process and controls, but hang with me for a second. As I engage with organizations of all sizes and talk about the issues and problems facing them, on the surface, everything looks fine and they are just gliding across the water like nothing is amiss. But dig down and go under the surface, and you are likely to find frantic activity, just to keep up. So there you have it, like a duck gliding across the pond with the greatest of ease but paddling like hec...
